Escalation Centre
Track specialist ownership, severity, SLA deadlines and resolution accountability
| Ticket | Specialist Team | Severity | Escalated By | SLA Deadline | Customer Updated | Status | Actions |
|---|---|---|---|---|---|---|---|
| TKT-10472 | Finance | S2 High | A. Patel | Today 22:30 | Yes | Investigating | Open |
| TKT-10461 | Security | S1 Critical | System | Overdue 18m | Yes | Critical | Open |